FAQ
Frequently Asked Questions (FAQs)
General Questions
What is Civy?
Civy is an independent lifestyle brand. We specialize in two things: high-quality Civy Originals (our own trademarked designs and accessories) and our Team Series (artistic replicas and fan-inspired jerseys).
Are your team jerseys official league merchandise?
No. Our team jerseys are inspired-by designs and fan-art replicas. They are not affiliated with, licensed by, or endorsed by any professional sports league or specific team. This allows us to offer unique, high-quality styles at a more accessible price point.
Where is my order?
Once your order ships, you'll receive a tracking number via email. Most orders take 3-5 business days to process before shipping, especially for our custom-inspired jerseys.
Products & Sizing
How do the jerseys fit compared to the "Civy Originals"?
- Civy Originals (T-shirts/Hoodies): Typically a modern, true-to-size fit.
- Team Jerseys: These usually have a slightly roomier, athletic fit to mimic authentic on-field styles.
- Check our Size Guide on each product page for exact measurements.
How should I wash my Civy gear?
To keep your designs crisp (both our IP and the replicas), we recommend:
- Turning the garment inside out.
- Machine wash cold with like colors.
- Hang dry (or tumble dry on low heat).
- Never iron directly over the graphics.
Shipping & Returns
Do you ship internationally?
Yes! Shipping rates and delivery times vary by destination and will be calculated at checkout.
Can I return an "Inspired" jersey?
We accept exchanges for sizing on our standard Team Series jerseys within 30 days. However, if you ordered a customized jersey (with a specific name/number), these are final sale unless there is a manufacturing defect.
What if my item arrives damaged?
We've got you covered. If there's a print error or a defect in the fabric, please email us a photo at [Insert Email] within 7 days of delivery, and we'll send a replacement immediately at no cost to you.
Collaborations & Custom Work
Do you do custom designs for teams or groups?
Absolutely! Whether you want a run of our Civy Original style or a custom "inspired" set for your local club, we offer bulk discounts. Contact [Insert Email] for a quote.
I'm a creator—can I collab with Civy?
We love working with artists and athletes. If you're interested in a limited-run collaboration featuring our IP, hit us up on Instagram or via our contact page.
General Questions
What is Civy?
Civy is an independent lifestyle brand. We specialize in two things: high-quality Civy Originals (our own trademarked designs and accessories) and our Team Series (artistic replicas and fan-inspired jerseys).
Are your team jerseys official league merchandise?
No. Our team jerseys are inspired-by designs and fan-art replicas. They are not affiliated with, licensed by, or endorsed by any professional sports league or specific team. This allows us to offer unique, high-quality styles at a more accessible price point.
Where is my order?
Once your order ships, you'll receive a tracking number via email. Most orders take 3-5 business days to process before shipping, especially for our custom-inspired jerseys.
Products & Sizing
How do the jerseys fit compared to the "Civy Originals"?
- Civy Originals (T-shirts/Hoodies): Typically a modern, true-to-size fit.
- Team Jerseys: These usually have a slightly roomier, athletic fit to mimic authentic on-field styles.
- Check our Size Guide on each product page for exact measurements.
How should I wash my Civy gear?
To keep your designs crisp (both our IP and the replicas), we recommend:
- Turning the garment inside out.
- Machine wash cold with like colors.
- Hang dry (or tumble dry on low heat).
- Never iron directly over the graphics.
Shipping & Returns
Do you ship internationally?
Yes! Shipping rates and delivery times vary by destination and will be calculated at checkout.
Can I return an "Inspired" jersey?
We accept exchanges for sizing on our standard Team Series jerseys within 30 days. However, if you ordered a customized jersey (with a specific name/number), these are final sale unless there is a manufacturing defect.
What if my item arrives damaged?
We've got you covered. If there's a print error or a defect in the fabric, please email us a photo at [Insert Email] within 7 days of delivery, and we'll send a replacement immediately at no cost to you.
Collaborations & Custom Work
Do you do custom designs for teams or groups?
Absolutely! Whether you want a run of our Civy Original style or a custom "inspired" set for your local club, we offer bulk discounts. Contact [Insert Email] for a quote.
I'm a creator—can I collab with Civy?
We love working with artists and athletes. If you're interested in a limited-run collaboration featuring our IP, hit us up on Instagram or via our contact page.
