Shipping Policy
Order Processing
Civy Originals & Accessories: Usually dispatched within 24-48 hours.
Team Series (Inspired Jerseys): As these are often high-demand or custom-manufactured, please allow 5-7 business days for dispatch.
We do not ship on Sundays or National Holidays.
Shipping Timelines (India)
Metro Cities: 3-5 business days after dispatch.
Rest of India: 5-10 business days after dispatch.
Note: Delivery times are estimates and may vary based on your location and the courier partner.
Shipping Charges
Prepaid Orders: Free shipping on orders above Rs.699.
Cash on Delivery (COD): A nominal convenience fee of Rs.80 applies to all COD orders.
International Shipping: Rates are calculated at checkout based on weight and destination.
Tracking your Order
Once your order is handed over to our courier partner (BlueDart, Delhivery, or Ecom Express), you will receive an SMS and Email with a tracking link.
Payment Policy
Secure Transactions
Your security is our priority. All transactions are processed through encrypted, PCI-compliant payment gateways. Civy does not store your credit/debit card details.
Accepted Payment Methods
We offer a variety of ways to pay for your gear:
UPI: Google Pay, PhonePe, Paytm, and more.
Cards: All major Credit and Debit cards (Visa, Mastercard, RuPay, Amex).
Net Banking: Secure login via all major Indian banks.
Wallets: Popular digital wallets.
Cash on Delivery (COD): Available for most pin codes across India.
Failed Transactions
In the event of a payment failure where the amount is deducted from your account but the order is not confirmed, the amount is usually automatically refunded by your bank within 5-7 business days.
Pricing & Taxes
All prices listed on the website are inclusive of GST.
The price you see at checkout is the final price (excluding any applicable COD or shipping fees).
Civy Originals & Accessories: Usually dispatched within 24-48 hours.
Team Series (Inspired Jerseys): As these are often high-demand or custom-manufactured, please allow 5-7 business days for dispatch.
We do not ship on Sundays or National Holidays.
Shipping Timelines (India)
Metro Cities: 3-5 business days after dispatch.
Rest of India: 5-10 business days after dispatch.
Note: Delivery times are estimates and may vary based on your location and the courier partner.
Shipping Charges
Prepaid Orders: Free shipping on orders above Rs.699.
Cash on Delivery (COD): A nominal convenience fee of Rs.80 applies to all COD orders.
International Shipping: Rates are calculated at checkout based on weight and destination.
Tracking your Order
Once your order is handed over to our courier partner (BlueDart, Delhivery, or Ecom Express), you will receive an SMS and Email with a tracking link.
Payment Policy
Secure Transactions
Your security is our priority. All transactions are processed through encrypted, PCI-compliant payment gateways. Civy does not store your credit/debit card details.
Accepted Payment Methods
We offer a variety of ways to pay for your gear:
UPI: Google Pay, PhonePe, Paytm, and more.
Cards: All major Credit and Debit cards (Visa, Mastercard, RuPay, Amex).
Net Banking: Secure login via all major Indian banks.
Wallets: Popular digital wallets.
Cash on Delivery (COD): Available for most pin codes across India.
Failed Transactions
In the event of a payment failure where the amount is deducted from your account but the order is not confirmed, the amount is usually automatically refunded by your bank within 5-7 business days.
Pricing & Taxes
All prices listed on the website are inclusive of GST.
The price you see at checkout is the final price (excluding any applicable COD or shipping fees).
